Shipping policy
Shipping Policy
Sassy Secrets
At Sassy Secrets, we believe every order should arrive smoothly, discreetly, and with care. Below you’ll find everything you need to know about how and when your order will be delivered.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed.
Once your order has been processed, you will receive a confirmation email with tracking details as soon as your package ships.
Please note: During high-demand periods or promotions, processing times may take slightly longer.
| Destination | Estimated Delivery Time | Price |
| Local (Cape Town & Surroundings) | 1 - 2 Business Days | R85.00 |
| Main Centres (JHB, DBN, PTA, etc.) | 2 - 3 Business Days | R115.00 |
| Regional / Outlying Areas | 3 - 5 Business Days | R160.00 |
| Orders over R500 | Standard Delivery | FREE |
These timeframes are estimates and may vary due to customs, local courier delays, or seasonal demand.
Shipping Costs
Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.
We may offer free shipping promotions from time to time.
Discreet Packaging
Your privacy matters to us.
All orders are shipped in plain, discreet packaging with no mention of product details or brand description on the exterior of the package.
Tracking Information
Once your order ships, you’ll receive a tracking number via email.
Please allow 24–72 hours for tracking updates to appear after receiving your shipping confirmation.
Customs, Duties & Taxes
International orders may be subject to customs fees, duties, or taxes imposed by your local government. These charges are not covered by Sassy Secrets and are the responsibility of the customer.
Incorrect Address or Delivery Issues
Please ensure your shipping address is entered correctly at checkout.
Sassy Secrets is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
If your package is marked as delivered but you have not received it, please contact your local carrier first before reaching out to us.
Delayed or Lost Orders
If your order has not arrived within 20 business days, please contact our support team and we’ll be happy to assist you.
We’re committed to making sure you receive your order or a satisfactory resolution.
Contact Us
If you have any questions about shipping or your order, please contact us through our Contact Us page and include your order number for faster assistance.